Job Description
Mō tēnei tūranga mahi | About this role
- Provide high quality and timely customer service
- Work on a fast-paced IT Service Desk
- Auckland based
If you have the interest and passion to perform in this exciting opportunity, we would love to hear from you.
Te Whiwhinga mahi | The opportunity
As a Technology Support Specialist, you will be the first point of contact for our internal customers, actively managing service requests and incidents, seeing them resolved within agreed service levels.
There is lots of variety in this role to keep you on your toes. It not only covers level 1 -2 support, but also administration, improving processes/materials and developing a more automated service for the future.
Relationship management is another important part of this role as the team further implement the DevOps and Agile methodology. You will be responsible for liaising across Technology and providing support up to senior management and Board level.
Some key accountabilities include:
- Provision of high quality, proactive and timely technical support via phone, Microsoft Teams and face to face
- Provide troubleshooting for end user hardware issues
- Manage request and incident tickets within operational / service levels
- Contribute to the Support Team's documentation and continuous service improvement efforts
- Work closely with other technical teams to deliver a smooth support experience
We are looking for an excellent communicator able to effectively communicate technical detail to a non-technical audience.
Note: Regional travel may be required to support other offices.
Ko koe tēnei | About you
To be successful in this role, you will bring:
- Strong relationship management experience and a confident communication style.
- The ability to communicate technical detail to non-technical audience at all levels of the organization.
- Experience in problem solving and issue management.
- A resilient and self-driven approach
- Strong customer service skills and approach.
- Experience using Office 365.
You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.
Ko wai mātou | About us
Te Aukaha | Digital strengthens Waka Kotahi through supporting our people and delivering future-focussed solutions. We enable digital change and provide quality data, information and security services.
Along with our other Benefits of working at Waka Kotahi we also have new Waka Kotahi Life, Income Protection and Critical Illness Insurance scheme available for permanent employees.
View the Position Description HERE
Rā Katinga | Applications close: 22 November 2024
For further information, email: careers@nzta.govt.nz
To be considered for this position you must have a legal right to live and work in New Zealand.
NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.